 |  | Making tacit knowledge explicit: the Ready Reference Database as codified knowledge
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Mark Stover
Reference Services Review, Vol. 32 No. 2 | 2004
Submitted by nikos
This article describes the process of knowledge transformation (from tacit to explicit to codified knowledge) in organizations. The article proposes that much of the knowledge held by reference librarians is tacit knowledge that needs to be made explicit and formalized. The Web-based Ready Reference Database at San Diego State University is analyzed as an example of the process of knowledge conversion in library reference services. |
|  | | | Records management and the capture of tacit knowledge
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Martin Sanderson
Records Management Journal Vol. 11 No. 1 | 2001
Submitted by nikos
The purpose of this paper is to consider whether it is necessary and appropriate for records managers to play a role in identifying and capturing tacit knowledge into records and maintaining them accordingly. By doing so, a company safeguards the organizations's assets, moving human capital into structural capital. Tacit knowledge is a main source for creating new knowledge and continuous innovation. |
| | | | A connectance-based approach for managing manufacturing knowledge
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Kim Hua and Ken Platts
Industrial Management and and Data Systems Vol. 104 No. 2 | 2004
Submitted by terry
This paper proposes the use of the connectance concept for managing manufacturing knowledge. The concept utilizes inductive rules to specify relationships between variables. A software tool called Tool for Action Plan Selection (TAPS) has been developed based on the connectance concept. TAPS enables managers to sketch and visualize their knowledge of how variables interact in a connectance network. The network is a useful means of discussion and understanding a particular problem. The information on the network can be stored on a database, to be managed and shared within the firm. |
| | | | Information management and knowledge integration for enterprise innovation
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Atta Badii and Amir Sharif
Logistics Information Management, Volume 16 No. 2 | 2003
Submitted by terry
The key trends in emerging ICT integration choices for cost-effective, flexible knowledge integration, work-flow-embedded evaluation and eCRM-driven value innovation are examined. Enterprise knowledge integration initiatives can create socio-technical and cultural tensions as well as possible straigjacketing of business process architectures thus supressing responsive busines re-engineering and causing loss of competitive advantage for some companies. A framework, C-assure, is presented for optimising knowledge integration, impact analysis and evaluation to support innovation throughout the various interacting enterprise lifecycles. |
| | | | Knowledge Management in consulting engineering - joint IT and human resources to support the production of knowledge
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Christian Koch
Engineering Construction and Architectural Management, Vol. 10, No. 6 | 2003
Submitted by terry
This paper discusses how information technology and human resource oriented management tools can be integrated using their respective strengths to enable knowledge production. Joining information technology and human resource oriented tools is a necessary pre-condition for success in KM efforts. This article dissuces how these joint efforts produce the necessary results for the development and maintenance of knowledge management in businesses. |
| | | | Knowledge, Purpose and Process: Linking Knowledge Management and Innovation
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Jacky Swan and Harry Scarbrough
Proceedings of the 34th Hawaii International Conference on System Sciences | 2001
Submitted by terry
There has been great interest in knowledge management theory and practice. In
this paper, purpose is considered in terms of encouraging innovation. Given that innovation is a complex, episodic process, it would appear unlikely that a single set of tools and methodologies for managing knowledge would be appropriate across all episodes. Rather, it is proposed that different approaches to KM are likely to facilitate the management of knowledge during different episodes of the innovation process. Three approaches are outlined and illustrated using empirical material from a case study involving the implementation of technology. The analysis of the case highlights potential tensions and contradictions among KM practices for different innovation episodes. |
| | | | Knowledge Management Metrics via a Balanced Scorecboard Methodology
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Dr. Alea Fairchild
35th Kawaii International Conference on System Sciences | 2002
Submitted by terry
IT professionals are finding that more of their IT investments are being measured against a knowledge management (KM) metric. This paper addresses the problem of developing measurement models for KM metrics and discusses what current KM metrics are in use, and examines their sustainability and soundness in assessing knowledge utilization and retention of generating revenue. The paper then discusses the use of a Balanced Scorecard approach to determine a business-oriented relationship between strategic KM usage and IT strategy and implementation. |
| | | | A Review of Metrics for Knowledge Management Systems and Knowledge Management Initiatives
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Atreyi Kankanhalli and Bernard C.Y. Tan
Department of Information Systems, National University of Singapore | 2004
Submitted by terry
Metrics are essential for the advancement of research and practice in an area. In knowledge management (KM), the process of measurement and development of metrics is made complex by the intangible nature of the knowledge asset. Further, the lack of standards for KM business metrics and the relative infancy of research on KM metrics points to a need for research in this area. This paper reviews KM metrics for research and practice and identifies areas where there is a gap in our understanding. It classifies existing research based on the units of evaluation such as user of KMS, KMS, project, KM process, KM initiative, and organization as a whole. The paper concludes by suggesting avenues for future research on KM and KMS metrics based on the gaps identified. |
| | | | The Knowledge Toolbox: A Review of the Tools Available to Measure and Manage Intangible Resources
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Nick Bontis, Nicola C. Dragonetti, Kristine Jacobsen, and Goran Roos
European Management Journal Vol. 17 No. 4 | 1999
Submitted by terry
This paper reviews the most important tools available to managers for the puspose of measuring and managing intantible resources. This article reviews four measurement systems currently popular among practitioners: human resource accounting, economic value added, the balanced scorecard, and intellectual capital. The assumptions and details of each tool are discussed, as well as the operationalisation procedures to apply them correctly. Strengths and shortcomings of each system are also analyzed in order to supply "knowledge managers" with the instruction sheet to the knowledge toolbox. |
| | | | Metrics for Knowledge Management and Content Management
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James Robertson
Step Two Designs Pty Ltd. | 2003
Submitted by terry
Metrics are a concrete way of defining what a knowledge management or content management project will achieve, and whether it met those goals. Metrics are an appropriate next step for an industry that prices itself on delivering big benefits. This article reviews the benefits of metrics, outlines some commonly used measures, and presents some practical tips and tricks. |
| | | | Intellectual capital performance determinants and globalization status of Greek listed firms
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Dimitrios G. Mavridis
Journal of Intellectual Capital, Vol 6 No. 1 | 2005
Submitted by terry
The purpose of this report is to present a study analyzing the intellectual performance of Greek listed corporations on the Athens Stock Exchange under the distinctive aspect of being a “globalized”or “localized” firm. There is a need to analyze data of more corporations and for a longer time period in order to prove clearly the assumptions of the VAICe method. Additional comparative research with other (international) corporations will prove (or not) the above findings concerning intellectual differences due to the “globalization” status.This paper is an original research based on confirmed data of listed firms, using a “simple” but excellent method, in order to highlight the intellectual phenomenon in a “rational”(metric) way. |
| | | | Sharing Contextual Knowledge in Today’s Workplace Environments
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Farhad Daneshgar and Chandra S. Amaravadi
University of New South Wales, Australia | 2004
Submitted by terry
Due to an evolution of business models compatible with networked economy, office environments of this age need effective support for collaboration among office workers. This article demonstrates that existing Extended Office Systems (EOS) are not specifically designed to maintain awareness and knowledge-sharing requirements of the collaborating actors of many of today’s networked office environments. Using an awareness framework for sharing of contextual knowledge in collaborative business processes, this article provides general design directives for a Collaboration- Aware EOS (CAEOS) system that facilitates sharing of the contextual knowledge among office workers in networked offices. In order to assess its effectiveness, this framework is applied to a network management case study with the aim of identifying the awareness requirements of the actors within that process. The results confirm effectiveness of the framework. The components of the framework, that is the process model and the awareness model, are then used as analytical tools as input to the design of CAEOS for achieving its collaborating goals. |
| | | | Article Summaries
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Jay Liebowitz, Andreas Birk, Torgeir Dingsøyr, TorStålhane, Kurt Schneider, Jan-Peter von Hunnius, Balasubramaniam Ramesh, Shivram Ramasubramanian and Gokulakrishnan Jagadeesan, Chih-Ping Wei, Paul Jen-Hwa Hu, and Hung-Huang Chen, Seija Komi-Sirviö, Annukka Mäntyniemi, and Veikko Seppänen, Sheila Guilford, Gordon Rugg, and Niall Scott, Gerand Ebner and Hermann Kaindl, Michael S. Guntersdorfer and David G. Kay
Article Summaries, Vol 19, No. 3 | 2002
Submitted by terry
Some of the subjects that exist in these summaries focus on knowledge management, a look at NASA Goddard Space Flight Center's Knowledge management initiatives, Experience in implementing software organization, Knowledge management at Infosys, Design and evaluation of a knowledge management system, Perceptual bias and its implications for software engineering, tracing all around in Reengineering, how software patents can support COTS Component Business |
| | | | Design and Evaluation of a Knowledge Management System
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Chih-Ping Wei, Paul Jen-Hwa Hu, Hung-Huang Chen,
Focus Knowledge Management, | May/June 2002
Submitted by terry
This article discusses important implications for knowledge management in software engineering based on a system created for an integrated circuit assembly and testing firm. This system supports organization-wide knowledge creation, update, sharing, and reuse. |
| | | | K-BACEE: A Knowledge-Based Automated Component Ensemble Evaluation Tool
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Robert C. Seacord, David Mundie, Somjai Boonsiri
The Software Engineering Institute is a federally funded research and development center sponsored by the U.S., Department of Defense. | 2000
Submitted by terry
Component reuse suffers from the inability of system integrators to effectively identify ensembles of compatible software components that can be easily integrated into a system. To address this problem, an automated process for identifying component ensembles that satisfy a system requirements specification has been developed and for ranking these ensembles based on a knowledge base of system integration rules. |
| | | | The Power of Knowledge Pattern Recognition
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Bryan Davis
The Kaieteur Institute For Knowledge Management | 2002
Submitted by terry
Pattern recognition has proven to be a powerful tool in many disciplines. It is useful as an interpretive, communication, and explanatory heuristic. In the knowledge management field to-date, there is hardy any focus on knowledge patterns. An argument is made for a deeper appreciation of the potential usefulness of knowledge pattern recognition. An attempt is made to develop a working taxonomy of knowledge patterns. The resulting array of available knowledge patterns, then provides a basis for developing strategy, conducting audits, making adept decisions, and as a guide to raising the bar on smart knowledge performance. Knowledge pattern recognition should become an ever more critical skill-set and core competency, as the knowledge based economy advances. |
| | | | INFORMATION SOCIETIES TECHNOLOGY
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Giulia Costantino, Chiara Pocaterra, Ron Weerdmeester
INFORMATION SOCIETIES TECHNOLOGY | 2003
Submitted by terry
Work Package 3 of the VISION project is dedicated to extend and refine the overall analysis of the state of the art on show cases and technologies in the context of Next Generation Knowledge Management (ng-KM) based on the results of a European wide survey started in WP 2. The underlying report provides detailed analyses of KM functionalities targeted and valued with an indication of improvements required, problems encountered while implementing KM and a vision for short, mid and longer term developments towards the next generation KM solutions. |
| | | | European Knowledge Management Guidelines for Measuring
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Paul Iske, Mounib Mekhilef
CEN ISSS | 2003
Submitted by terry
This paper deals with intellectual capital which is composed of the understandings, insights, and technologies that result in innovations, new developments, and the increased wealth of the organization. It is the knowledge at the disposal of a company that can be converted into a tangible asset of specific commercial value. This often manifests itself as the difference between the "book value" and the "market value" of the company. Valuing intellectual capital means supporting certain business activities, such as building customer loyalty or employee competence, that may not impact the bottom line of a company for years. |
| | | | Key Factor 1-2-2-: Improving Management of Organizational Knowledge
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Beep Team
Beep Team | 2003
Submitted by terry
In the Information Society, exchanging organisational knowledge is one of the most important and self-evident Key Factors for improving work structures and processes. Organisations can have many valuable experts who are dispersed geographically or by departments. Sharing knowledge can prevent them from reinventing the wheel too often, create innovative approaches and leverage new departments. Most often, Knowledge Management initiatives start bottom up, leading to informal communities and a growing demand for facilitating applications. Then management comes in, seeing opportunities for profit and gear up to change the organisation into a learning enterprise. Most interesting cases come from large multinationals that are involved in engineering, consultancy and administration. These cases are used for this Key Factor. |
| | | | Knowledge management A model for organizational learning
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David Malone
International Journal of Accounting Information Systems | 2002
Submitted by terry
This paper presents a model developed with the help of the Knowledge Management Special Interest Group (KM-SIG) of the Consortium for Advanced Manufacturing International (CAM-I) with organizational implications for managing knowledge. The KM-SIG model rests on knowledge domains that exist in an organization’s environment. Firms engage in knowledge management practices for the purpose of filtering knowledge into its core, stable processes where that knowledge can be used to produce value for the firm. The model presented in this paper identifies the route knowledge takes in this filtering process. The filtration mechanisms that accomplish this process are project teams, knowledge communities, communities of practice and knowledge networks.
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| | | | Capturing Tacit Knowledge using Recommender Systems
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Dick Stenmark
Volvo Information Technology Department, The Viktoria Institute, Gothenburg, Sweden | 2004
Submitted by terry
People are able to determine whether a given document is interesting or not just by glancing through it. However, when asked to make explicit the rules upon which such a decision is based, they are unable to do so. Based on empirical findings I argue that our interests are examples of tacit knowledge, and that agent-based retrieval systems may be used to capture and externalise these interests, thus making otherwise elusive knowledge tangible. By using agent-based retrieval systems, two otherwise troublesome obstacles are avoided; interests may be defined by examples, and an incentive for creating and maintaining a search profile naturally exists.
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| | | | Group Cohesiveness and Extrinsic Motivation in Virtual Groups: Lessons from an Action Case Study of Electronic Brainstorming
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Dick Stenmark
Proceedings of the 35th Hawaii International Conference on System Sciences | 2002
Submitted by terry
One form of group support system that has received much attention from cross-disciplinary research is electronic brainstorming (EBS). While it is generally held that group cohesiveness is lower in virtual settings that in face-to-face interactions, it has also been argued that this does not matter in cognitive work such as idea generation. However, most work on EBS has been carried out in academic settings, and though such environments provide more control, they may be insufficient to capture all nuances of on-going office work. Hence, an action case study of a failing attempt to introduce an EBS prototype in an organisational setting is described in this paper. The analysis suggests that virtual groups, counter to what is previously thought, need to establish and maintain a group identity. One circumstance under which this seems to be the case is in the existence of extrinsic rewards mechanisms. |
| | | | Turning Tacit Knowledge Tangible
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Dick Stenmark
Volvo Information Technology, IT & Organisation, Viktoria Institute, | 2000
Submitted by terry
People are able to determine whether or not a given document is interesting just by glancing through it. However, when asked to make explicit the rules upon which such a decision is based, they are unable to do so. This is because tacit knowledge is involved in this process. Tacit knowledge constituted the major part of the body of knowledge and it is therefore important for organisations to sustain and exploit this asset. While studying how an intranet recommender system prototype was used. Professional interests could be shared among the organisational members in an unobtrusive way. Based on these empirical findings, and informed by Michael Polanyi’s theory of tacit knowledge, one can assume that retrieval systems can be used to capture and visualise professional interests, thus making otherwise elusive tacit knowledge tangible for others to benefit from. |
| | | | INTRANETS FOR KNOWLEDGE MANAGEMENT:APPLICATIONS AFFORDING USER PARTICIPATION
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Dick Stenmark and Rikard Lindgren
Ninth Americas Conference on Information Systems | 2003
Submitted by terry
Most of today’s organisations implement intranets to support, amongst other things, their knowledge management processes. Although intranets appear to be ideal arenas for organisational members to meet and share knowledge quickly and efficiently, actual usage in organisational practice seems limited. Intranets are typically marginalised to one-way communication channels for corporate information. The ambition of this research has been to produce knowledge on how intranets can be designed to better support knowledge management in organisations. We argue a prerequisite for the intranet to function as a knowledge management platform is a critical mass of usage and a content relevant for everyday work. Building on the evaluation results of two implemented interest-based prototype systems, we can see that intranet must be equipped with applications that actively afford user participation. In this paper one can contribute with knowledge on how such intranet applications for knowledge management can be designed to take advantage of users’ everyday actions. Such design-specific knowledge is important for organisations trying to transform their intranets from static electronic bulletin boards to useful knowledge management platforms. |
| | | | Rethinking competence systems for knowledge-based organizations
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Rikard Lindgren, Dick Stenmark, Jan Ljungberg
European Journal of Information Systems, Vol. 12 | 2003
Submitted by terry
Existing competence systems are based on a rationalistic view of competence. While these competence systems might work in job-based organizations, we argue that in more dynamic settings, such as in knowledge-based organizations, the interest-informed actions that capture the emergent competencies of tomorrow require different types of information technology support. The main objective of this paper is to elaborate on the possibilities and implications of using interest-activated technology as a design rationale for competence systems. This paper is based on an action case study of an implemented interest-activated Intranet recommender system prototype at Volvo Information Technology AB in Gothenburg, Sweden. On the basis of how organizational members used this prototype to find information they were interested in, our research team was able to inquire into how personal interest, embodied in information-seeking activities, could be a means for identifying competence. Building on the relation between personal interest and competence, we discuss competence systems design and spell out explicit implications for managerial practice in knowledge-based organizations. |
| | | | The Creative Intranet: Factors for Corporate Knowledge Creation
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Dick Stenmark,
Volvo Information Technology, Department, Knowledge Management Group, Viktoria Institute, Göteborg University, | 2000
Submitted by terry
Intranet tools for knowledge management are becoming increasingly popular. In this paper it is argued that intranets are indeed particularly suitable for supporting and facilitating corporate creativity and the knowledge creation process. Building on existing literature, the mechanisms involved in creativity are explained in this paper and present a theoretical framework for future research. The nature of an intranet facilitates matches of most of the identified factors. An important factor that seems to fall outside the scope of IT is that of incentive and motivation. |
| | | | Knowledge Creation and the Web: Factors Indicating Why Some Intranets Succeed Where Others Fail
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Dick Stenmark*
Knowledge and Process Management Vol. 10 No. 3 | 2003
Submitted by terry
In today’s highly dynamic business environment, organizational creativity is one of the most important sources of competitive advantage. Although the unpredictability of creativity makes it difficult to plan for, it may still be possible to facilitate knowledge creation given that we understand what affects it. In this paper, seven enabling factors of organizational creativity are identified and discussed. These factors are then compared to the specific characteristics of intranet technology in order to find out when and how this environment may stimulate creativity. The conclusion is that intranets are most likely to contribute by providing a variety of information in dynamic and unpredictable environments. The organizational implication of the conclusion presented in this paper is that only in organizations where management has embraced an updated attitude towards information management, can the corporate intranet truly contribute to knowledge creation and creativity. |
| | | | Managing knowledge through everyday activities
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Dick Stenmark
Department of Informatics, Göteborg University, Sweden | 2004
Submitted by terry
Although knowing is a profoundly human ability, and acknowledging that an organization’s ability to apply its knowledge depends heavily on social factors, many commentators have argued that information technology (IT) can have a positive influence on an organization’s KM processes. Attempts have been made to design and apply many sorts of IT artefacts for creating, storing, transferring, and applying knowledge, and software vendors offer a multitude of KM systems (KMS). Practical results from KMS research, however, suggest that these systems often fail when implemented in the everyday practice of modern organizations. One possible explanation for the under-utilization that I have come across in my research is the imbalance between the additional workload required by the organizational members and accuracy and timeliness of the content needed for the KMS to be attractive (see Lindgren and Stenmark, 2002). This imbalance leads to a maintenance problem, which in turn results in systems that are of little use. Although KMS maintenance has been acknowledged as an important research issue, it remains a serious practical problem for organizations and there is little advice to be found in the literature. However, as in this research paper I see that there are ways to work round this. |
| | | | Query Expansion Using an Intranet-Based semantic net
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Dick Stenmark
Department of Informatics, Gothenburg University | 2004
Submitted by terry
Many of today's web search engine users submit single word queries resulting in an imprecise and overwhelming result set. This paper describes the implementation of a query expansion application prototypte, i.e. a tool to augment the original query with more relevant terms. The prototype uses a semantic net to represent relationships between words and concepts used on a corporate intranet. The aim is to increase the precision and prevent receiving too many documents. This paper discusses the pros and cons of a query expansion program such as a semantic net. |
| | | | A Critical Look at Knowledge Creation
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Dick Stenmarka,b, Mathias Klangb & Stefan Olssonb
Volvo Information Technology, b IT & Organisation Viktoria Institute | 2004
Submitted by terry
Knowledge creation and creativity are important topics and have therefore received much attention in both the CSCW and other research communities. By introducing and examining the use of a creativity-enhancing prototype we encountered unnoticed, and thus unsolved, problems regarding intellectual property rights and feasible reward mechanisms. We argue in favour of a more critical look at knowledge creation, where one does not allow oneself to be carried away by the current hype but thoroughly examine all aspects of the phenomenon. Intellectual property is an aspect deeply connected with the knowledge creation process that thus far has been largely ignored. This paper points to some practical consequence of this and discusses possible workarounds. |
| | | | Information vs. Knowledge: The Role of intranets in Knowledge Management
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Dick Stenmark
Volvo Information Technology, Knowledge Management Group, | 2002
Submitted by terry
Knowledge has widely been acknowledged as one of the most important factors for corporate competitiveness, and we have witnessed an explosion of IS/IT solutions claiming to provide support for knowledge management (KM). A relevant question to ask, though, is how systems and technology intended for information such as the intranet can be able to assist in the managing of knowledge. To understand this, we must examine the relationship between information and knowledge. Building on Polanyi’s theories, I argue that all knowledge is tacit, and what can be articulated and made tangible outside the human mind is merely information. However, information and knowledge affect one another. By adopting a multi-perspective of the intranet where information, awareness, and communication are all considered, this interaction can best be supported and the intranet can become a useful and people-inclusive KM environment. |
| | | | Intranets and Organisational Culture
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Dick Stenmark
Göteborg University, Department of informatics, | 2003
Submitted by terry
An intranet is what you get when applying web technology inside an organisation and therefore – seen from a strictly technical perspective – intranets are almost identical to the public Web on the Internet. Reviewing available intranet research, it appears most academics seem to assume that intranets and Internet are identical also in other aspects. In this argumentative paper it is suggested that this is assumption is erroneous and instead I argue that usage of and attitudes towards intranet differ significantly from that of Internet. Since these differences seem to have evaded academic interest, intranet research has been too single dimensional, and in this article the organisational culture perspective is suggested as a theoretical lens for understanding intranets. The effects of organisational culture on web technology use and management are highlighted and discussed and the paper presents implications for both research and practice. |
| | | | The Duality of Email as Corporate Information Channel
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Dick Stenmark
Volvo Information | 2002
Submitted by terry
Email has served us well as a communication tool but its usefulness has been overshadowed by the well-documented phenomenon of informatin overload. As a
result, email has been muchmaligned as a communication tool. The solution: by shifting "for your information"-type messages from email to intranet, and by taking advantage of new awareness services, email can reclaim its rightful place as a vital dialogue channel within the corporatecommunication function. |
| | | | Company-wide Brainstorming: Next Generation Suggestion Systems?
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Dick Stenmark
IRIS 23, Laboratorium for Interaction Technology, University of Trollhatten | 2000
Submitted by terry
In this argumentative paper, the web-based brainstorm application Mindpool is introduced as a complement to traditional corporate suggestion systems. Though being inspired by, and greatly related to, general electronic brainstorming (EBS) applications, Mindpool differs in several important aspects. By combining features traditionally found in EBS with the benefits of nominal groups Mindpool out-performs previous approaches. By facilitating asynchronous interaction and extending the scope of a brainstorm session to involve much larger groups the suggested approach leverage the potential of the whole organisation. However, the empirical support has yet to be provided and some potential weaknesses are identified and discussed |
| | | | Standardisation vs. Personalisation: An Alternative View of the Problem of Under-utilised Corporate Intranets
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Dick Stenmark and Viktoria Institute
Volvo Information Technology and Viktoria Institute | 2002
Submitted by terry
Although intranets are well-established organisational information environments, employees often complain that their intranets do not help them in their daily activities, and, as a consequent, the technology is left under-utilised. The reason typically assumed, by managers and scholars alike, is that the intranets are too wild and ill structured, and the medicine prescribed is thus tighter management control. In this empirical study, initiated by management in a large international company, the use of and the attitudes towards the organisation’s intranet were examined. Though the respondents’ testimonies seem to be in line with existing literature, this is only a superficial pattern. When the informants’ statements are not accepted as facts but instead critically questioned to reveal the underlying beliefs and attitudes that the statements are reflections of, a deeper understanding is uncovered. The critical interpretation of the empirical data reported in this paper suggests a different reason, where the individual views and customised services that come from more personalised information provision is what vitalises the corporate intranet. In the concluding discussion it is hypothesised that corporate portals might be the technology that balances both management and endusers needs. |
| | | | Intranet-supported Knowledge Creation:Factors and Technology for Organisational Creativity
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Factors and Technology for Organisational Creativity
Viktoria Institute, | 2004
Submitted by terry
Organizational creativity is one of the most important sources of competitive advantage. In the first argumentative part of this paper, the author criticises the demand for organisational convergence often found in management literature and instead suggests seven other enabling factors of organisational creativity. Information technology's role in knowledge management-related activities have also been debated. The objective is to find when and how intranets can stimulate creativity, and the conclusion is that intranets are most likely to contribute by providing a variety of information in dynamic and "unmanaged" environments. |
| | | | Using Intranet Agents to Capture Tacit Knowledge
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Dick Stenmark
Association for the Advancement of Computing in Education (AACE). | 1999
Submitted by terry
People can easily determine whether or not a given document is interesting just by glancing through it. However, when asked to explicitly list the rules upon which such a decision is based, they are unable to do so. This is because our personal interests are examples of tacit knowledge. A prototype agent-based retrieval system has been implemented, which is capable of finding web documents matching a user's interests and connecting users with similar profiles. Based on empirical findings from this prototype agent-based retrieval systems may be used to capture professional interests, thus making otherwise elusive tacit knowledge tangible. By using agent-based retrieval systems two otherwise troublesome obstacles are avoided: interests may be defined by examples instead of specific keywords, and there now exists a natural incentive for creating and maintaining a search profile. |
| | | | FAILURES OF REWARD-DRIVEN BEHAVIOUR IN INDUSTRY: A CASE OF SYSTEMS, MANAGEMENT AND CREATIVITY
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Dick Stenmark
Göteborg University, Department of Informatics, | 2002
Submitted by terry
While implementing and evaluating computer support for electronic brainstorming, it was noticed that the sheer presence of technology does neither guarantee usage nor success. Factors such as organisational culture and attitudes seem to have an equally important role, and this observation called for a more focused analysis of the motivational aspects of creativity management. Based on the empirical data from the electronic brainstorming system evaluation and literature on the social psychology of creativity, five pieces of managerial advice to promote corporate creativity are presented: reconsider extrinsic rewards; recognise creative initiatives; encourage entrepreneurship; allow redundancy, and; support interest-driven activities.
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| | | | INTRANET AS FORMATIVE CONTEXT: A STUDY OF AN UNDER-UTILIZED CORPORATE WEB
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Dick Stenmark
Ninth Americas Conference on Information Systems | 2003
Submitted by terry
Although intranets are well-established organisational information environments, many companies experience that their intranets are left under-utilised by the organisational members. Consulting the standard management literature, it seems the strategy typically advocated is tighter management control. In this paper the use of and the attitudes towards an international company’s intranet are examined. Although the respondents’ testimonies seem to be in line with existing literature, advocating centrality and control, we argue this is only a superficial pattern. When the informants’ statements are not accepted as facts but instead critically questioned to reveal the underlying beliefs and attitudes, an alternative view emerges. Applying the notion of formative context to the intranet, the institutionalised cognitive frames governing the actors reasoning is uncovered and why the intranets tend to drift out of control is also explained. |
| | | | MOBILE ACCESS TO THE INTRANET: WEB CONTENT MANAGEMENT FOR PDAS
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Maria Magnusson and Dick Stenmark
Ninth Americas Conference on Information Systems | 2003
Submitted by terry
Although the wealth of information provided by the World-Wide Web is of great value, most of its content is designed for desktop computers. In days when people are becoming increasingly mobile, and hence utilises devises with much smaller screens, much of this information in reality becomes inaccessible. The same is true also for organisational intranets. However, the content management systems (CMS) being used within organisations offer new and unexplored possibilities to present information. In this paper, a CMSbased approach to visualise web information in a PDA is described in order to show the benefits of such an approach, and share the lessons learned from deploying this technique in an organisational context. |
| | | | RETHINKING COMPETENCE SYSTEMS FOR INNOVATIVE ORGANIZATIONS
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Rikard Lindgren, Dick Stenmark, Magnus Bergquist, Jan Ljungberg
Global Co-Operation in the New Millennium,The 9th European Conference on Information Systems | 2001
Submitted by terry
Information technology (IT) support for managing competence is based on a rationalistic view of competence. While these competence systems might work in rationalistic organizations, it is argued that in more dynamic settings, such as in innovative organizations, the interest-informed actions that capture the emergent competencies of tomorrow require different types of IT support. These two separate forms of organizations are thoertized about and used as a means to interpret and classify empirical findings from an action case study of an implemented interest-activated recommender system prototype. The interviews show that competence is perceived as complex and multifaceted and three categories emerge: competence as a formal merit; interest as a complementary aspect of competence; and interest as something that transcends competence. The findings offer an empirical platform for rethinking competence systems for innovative organizations. |
| | | | THE ROLE OF INTRINSIC MOTIVATION WHEN MANAGING CREATIVE WORK
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Dick Stenmark
Volvo Information Technology, Knowledge Management Group, Viktoria Institute, | 2002
Submitted by terry
While implementing and evaluating computer support for corporate creativity it was noticed that the sheer presence of technology does not guarantee usage. Factors such as organisational culture and management attitudes seem to have an equally important role, and this observation called for a more focused analysis of the motivational aspects of creativity management. Based on literature and empirical data, four managerial advice to promote corporate creativity are presented: abandon reward systems; officially recognise creative initiatives; encourage self-initiated activities, and; allow redundancy. |
| | | | The Relationship between Information and Knowledge
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Dick Stenmark
The Relationship between Information and Knowledge in Proceedings of IRIS 24 | 2001
Submitted by terry
Knowledge has widely been acknowledged as the perhaps most important factor for corporate competitiveness, and we have all witnessed the explosion of IT solutions claiming to provide support for knowledge management (KM). Although organisation theorists and other non-technocrats have pointed out that KM is so much more than merely technology, the interest for KM has continued to thrive within the IT community. What seems to be missing though, is an explanation of exactly how systems and technology intended for information can be able to assist in the managing of knowledge. An analysis will be conducted on the concepts of information and knowledge and, from an IT perspective it is a good idea to establish a working relationship between these two important entities. The practical organisational implications of the analysis are exemplified with a concluding discussion of the intranet. |
| | | | A Methodology for Intranet Search Engine Evaluation
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Dick Stenmark
Volvo Information Technology Dept., IT & Organisation, Viktoria Institute | 2002
Submitted by terry
Although several comparative studies of internet search engines have been published, few have focused on the specific considerations that we have found an intranet tool to require. While other evaluations have provided soon outdated answers, this paper instead discusses what questions to ask when analysing and evaluating intranet search tools. The discussion takes departure in the evaluation process of selecting a search tool for a large corporate intranet, and is refined through repeated interviews and discussions with people covering a variety of organisational roles. We conclude that most other evaluations only consider a small, predefined set of features that are likely to be insufficient for a given installation, and we therefore suggest a somewhat new approach that adds a dimension to the evaluation process. The proposed methodology has the advantages of being product independent, being able to age more gracefully, and being able to spot strength and weaknesses more easily. |
| | | | Integrating Knowledge Management Systems with Everyday Work: Design Principles Leveraging User Practice
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Dick Stenmark, Rikard Lindgren
Proceedings of the 37th Hawaii International Conference on System Sciences | 2004
Submitted by terry
Much research argues that information technology can have a positive influence on knowledge application. However, practical results from research on knowledge management systems indicate that such systems often fail when implemented in contemporary organizations. Whilst maintenance of knowledge management systems has been recognized as an important research area, imbalance between additional workload and accurate content still appears to be a critical factor, resulting in systems of little use for organisations in their knowledge application processes. The objective of this paper is to demonstrate how knowledge management systems can be designed to better support knowledge application in organizational knowledge work processes. Building on lessons learned from three knowledge management systems, this paper contributes general design principles describing how knowledge management systems can be integrated with everyday work to leverage user practices. |
| | | | DISCOVERING THE ICEBERG OF KNOWLEDGE WORK: A WEBLOG CASE
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Lilia Efimova
Telematica Instituut, The Netherlands | 2002
Submitted by terry
The term knowledge work has been used for decades, but to date there is not
much understanding what knowledge workers do and how this work can be
improved. This paper contributes to the development of our theoretical
understanding of knowledge work by exploring use of weblogs for professional
purposes: as personal knowledge repositories, learning journals or networking
instruments. The results of a weblog adoption study are drawn on to explore
knowledge worker activities and to propose a framework for analysing knowledge work. |
| | | | Understanding Knowledge-sharing in Online Communities of Practice
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Mark Sharratt and Abel Usoro
University of Paisley, Scotland | 2002
Submitted by terry
Information Technology is no longer regarded solely as a repository within knowledge management but also as a collaborative tool. This change of role gives rise to online communities (OLCs), which extend the loci of existing communities of practice. To leverage the potential of these communities, organisations must understand the mechanisms underpinning members’ decisions to share knowledge and expertise within the community. This paper discusses existing research and develops a theoretical model of factors that affect knowledge sharing in OLCs. The aim is to increase our understanding of the antecedents to knowledge-sharing in OLCs.
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| | | | Understanding Knowledge Sharing Breakdowns: A Meeting of the Quantitative and Qualitative Minds
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Amy Soller
Journal of Coputer Assisted Learning | 2004
Submitted by terry
The rapid advance of distance learning and networking technology has enabled universities and corporations to reach out and educate across time and space barriers. This article demonstrates people's capacity to comutationally model, analyze, and support online student interaction, in particular knowledge sharing. It is a unique combination of qualitative analysis and artificial intelligence methods designed to recognize when students are having trouble learning the new concepts they share and to understand why they are having trouble. |
| | | | Establishing the Web of Shared Understanding enabling Cooperative Knowledge Processing in Participatory Design
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Theodor Barth, Arthur Baskin, Gianni Jacucci, Frank Lillehagen
Industrial Management, Department of Knowledgeand Stretegy, Intellitent Information Technologyes, Lab of Informatic Engineering and Organisational Analysis, Knowledge Engineering, Computas AS | 2002
Submitted by terry
Establishing of a Web of Shared Understanding in human and non-human actor networks performing Cooperative Knowledge Processing (Baskin et al., 1999) requires improving Sense Reading and Sense Giving through the use of i) appropriate Knowledge Representations, and ii) care taking of their Social Dimensions: Interpretation Schemes, Norms, Power Relations (Walsham, ALOIS 2004). The field of concern is Information System Development (ISD) with Participatory Design (PD), and Design for End User Design in Use (DEUDU). The approach considers the Double Dance of Machines and Humans (Rose & Jones, ALOIS 2004) in ISD, and the use of Use Cases as Boundary Objects in DEUDU (Calzà and Jacucci, 2003). Conceptual enablers in this area include: Action in Language, Organisations, and Information Systems (ALOIS, 2003 & 2004), Active Knowledge Modelling (Lillehagen et al., 2002a&b), Visual Modelling and Visual Scenes (Lillehagen & Krogstie, 2003). |
| | | | MELON – Developing a web-based tool for learning
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Lillian Medby and Solveig Bjørnestad
Dept. of Information Science, University of Bergen. | 2003
Submitted by terry
The development of a learning environment should be firmly based on the needs of its future users. Early involvement of the users is therefore of the utmost importance for its success. This paper presents the development of a learning environment to be used at university level in intermediate and graduate courses in macroeconomics. For the students to understand the inherent complexity in macroeconomics, it is an advantage for them to be able to run computer-based experiments where they can play with a set of parameters and see how the results are influenced by such changes. |
| | | | KNOWLEDGE CREATION IN VIRTUAL TEAMS
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Evangelia Baralou
Graduate School of Business, | 2000
Submitted by terry
The paper aims to contribute to a better understanding of knowledge creation in a context not researched extensively so far, the virtual context. Claiming that knowledge is connected to the context in which is created, the paper argues that
knowledge creation could be differentiated by the specific characteristics of
virtuality. The process of knowledge creation is conceptualised using a theoretical framework. The notion of virtuality is discussed and juxtaposed with physicality. The central role of mediated interaction is identified as the primary mean of communicating and collaborating, which replaces face-to-face interaction. A systematic comparison between direct and mediated communication is offered to highlight the key issues that affect knowledge creation. The paper focuses on the organizational context of virtual teams to describe the specific characteristics of virtual teams in comparison with face-to-face teams with regards to knowledge creation. The basic contribution of the paper is that it addresses a key issue that organizations are facing today, knowledge creation in a virtual context. |
| | | | Value Creation through IT-supported Knowledge Management? The Utilisation of a Knowledge Management System in a Global Consulting Company
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Karlheinz Kautz and Volker Mahnke
Informing Science, Knowledge Management, Vol. 6 | 2003
Submitted by terry
Although many consulting companies have introduced IT-supported knowledge management systems, and proponents of the literature continue to advocate knowledge management as a key to competitive advantage in consultancies, many knowledge management systems have fallen short of expectation in companies that have adopted them. However, empirical studies regarding the performance implications of these systems are missing. This paper reports such an empirical, explorative study identifying the extent as well as impediments of the utilization of an IT-supported knowledge management system in a large, global consulting company. The main findings are that the majority of the I users are not familiar with the knowledge management framework of the company; still the knowledge management system is used by 3/4 of all respondents, but mainly to search for general information, much less to participate in competence networks to develop shared knowledge assets. The knowledge management system is not used as the primary repository and communication media for knowledge assets. The limited use is explained by the practitioners as being caused by lack of time and their perception of the system as a slow and poorly structured technical infrastructure. These and other findings are discussed with regard to the current understanding of knowledge management as presented by the literature, and important issues with regard to future research integrating individual, organisational, technical and economical perspectives of knowledge management are raised. |
| | | | Toward Simulation Models of Knowledge-Intensive Work Processes
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Mark Nissen and Raymond Levitt
CIFE Working Paper #77, Stanford University | 2002
Submitted by terry
As organizations attempt to do more, faster, with less, they run into information processing bottlenecks. Over the past decade, the Virtual Design Team (VDT) research group at Stanford has operationalized and extended Galbraith's information processing theory in the form of a modeling and simulation language and software tool. For the kinds of fast track, but relatively routine, projects studied by the VDT group to date, sharing of information is frequently the bottleneck to successful project completion. For many kinds of less routine work, however, knowledge sharing among specialists with very different levels of skills and experience is critical to achieving organizational goals, and the flow and processing of knowledge is at least as important to organizational performance as the complementary flow and processing of information. However, the VDT research methods and tools have not been developed to address the unique nature of knowledge and its flow through the organization. This collaborative research builds upon the VDT research stream to incorporate emerging work on the phenomenology of knowledge flow. Defining important dimensions of knowledge flows and investigating the micro-behaviors of agents dealing with knowledge flows that differ along these dimensions, the micro-behaviors of agents performing knowledge work are conceptualized for later embedded as additional micro behaviors in VDT computational agents. Through new knowledge generated and computational tools to enact such knowledge, this research has the potential to make contributions both to both science and technology. |
| | | | Knowledge Facts, Knowledge Fiction
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Maja van der Velden
Journal of International Development | 2002
Submitted by terry
This paper finds that development agencies have too readily adopted approaches from the Nothern corporate sector that are inappropriate to development needs. These approaches treat knowledge as a rootless commodity, and information and communications technology as a key knowledge tool. Alternative approaches are required, that focus on the knower and on the context for creating and sharing knowledge. ICT tools need to support this approach, helping people develop appropriate or alternative scenarios and improving the accessibility of information and knowledge for people with different cultural, social, or educational backgrounds. |
| | | | Ontologies and Technologies: Knowledge Representation or Misrepresentation
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Kieron O’Hara
Intelligence, Agents, Multimedia Group School of Electronics and Computer Science University of Southampton | 2002
Submitted by terry
The development of the Semantic Web (SW) raises a number of difficult and interesting technical issues. Less often remarked, however, are the social and political debates that it will engender, if and when the technologies become widely accepted. As the SW is a technology for transferring information and knowledge efficiently and effectively, then many of these questions have an epistemological base. In this paper there is focus especially on the epistemological underpinnings of these social issues, and there is much thought about the interaction between the epistemological and the political. How does technology affect the social networks in which it is embedded? How can technology be successfully transplanted into a new context? And, perhaps most importantly for us, how is technology affected by its context? In particular, this article looks at how our decisions about how we treat knowledge can impact quite dramatically on the technologies we produce. |
| | | | EAEPE 2003 Conference
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Jorge Bateira
Instituto Superior de Serviço Social do Porto | 2003
Submitted by terry
Information has become a catchword in the media speech when referring to a new dimension involved in current changes in developed societies. This is also evident in the discourse of economists and political authorities, although in large number of cases information comes side by side with the word knowledge, sometimes as substitutes, other times meaning different things. This article examines the lack of knowledge and information science-based concepts in economics literature about growth, science and technology, and in the broader field of innovation, which has been acknowledged in recent papers (Ramlogan and Metcalfe, 2002; Smith, 2002). This may be due to a defensive attitude manifested by mainstream ofeconomists who refrain from interdisciplinary dialogue and easily admit that the discipline should economise this kind of speculation. Therefore, a large number of texts adopt some kind of folk psychology or, at best, a widely diffused (although problematic) model of cognition. |
| | | | Knowledge Mapping: A technique for identifying knowledge flows in organisations
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Bo Hansen Hansen, Karlheinz Kautz
Department of Informatics, Copenhagen Business School | 2002
Submitted by terry
For modern organisations – including software developing companies - knowledge is a key parameter for surviving, because the ability to continuously become better at producing services relies on the abilities to incorporate the earlier experiences into the planning of future practice. These abilities depend highly on the organisation’s ability to share knowledge and thus on the way knowledge flows in the organisation. This paper presents a knowledge management perspective on the software process improvement (SPI) field, and describes how we use rich pictures as a technique for mapping the organisational knowledge flows in a Danish software company. The results show that the technique successfully helps the organisation select relevant focus areas for planning future improvement initiatives. The study further uses the map to explain four distinct critical situations, which can be identified in a knowledge map; Hubs, Black Holes, Springs, and Missing Links. Each of these situations covers potential problems in the organisational flows – and therefore can provide guidance towards organisational improvements.
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| | | | QUALITY MANAGEMENT IN R&D PROCESS : LEVERS AND/OR INHIBITORS IN KNOWLEDGE CODIFICATION?
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M. Ingham and E. Labbé
Management & Strategy Department EDHEC | 2003
Submitted by terry
Based on a previous research (Ingham and Labbé, 2003), this paper presents and discusses the contribution of ISO 9000 to the codification and articulation of “technological” knowledge in the context of Concept and Design Reviews at the early stages of a R&D project at BEAMTECH.
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| | | | An Approach to Enrich Online Medical Problem-Based Learning with Tacit Healthcare Knowledge
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Yu-N Cheaha, Faridah Abdul Rashidb and Syed Sibte Raza Abidic
aHealth Informatics Research Group, School of Computer Sciences,Universiti Sains Malaysia, cFaculty of Computer Science, Dalhousie University, Halifax | 2003
Submitted by terry
Existing Problem-Based Learning (PBL) problems, though suitable in their own right for teaching purposes, are limited in their potential to evolve by themselves and to create new knowledge. Presently, they are based on textbook examples of past cases and/or cases that have been transcribed by a clinician. A tacit healthcare knowledge representation formalism called Healthcare Scenarios, the relevance of healthcare scenarios in PBL in healthcare and medicine, a novel PBL-Scenario-based tacit knowledge explication strategy and an online PBL Problem Composer and Presenter (PBL Online) to facilitate the acquisition and utilisation of expert-quality tacit healthcare knowledge to enrich online PBL are presented in this paper. A confluence of healthcare knowledge management tools and Internet technologies are employed to bring tacit healthcare knowledge enriched PBL to a global and yet more accessible level.
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| | | | Forces and functions in scientific communication: an analysis of their interplay
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Hans E. Roosendaal and Peter A. Th. M. Geurts
Educational and Scientific Information Centre (ESIC) Twente University, The Netherlands | 1999
Submitted by terry
This article deals with the transformation of the familiar, linear scientific information chain into an interactive scientific communication “network” in response to concomitant changes in scientific research and education. Societal
conditions are seen to lead worldwide to the concept of strategic research: research dominated by "economy of scope". Strategic research leads to transnational research enterprises - universities and other research institutions with a focus on return of research capital investment, and thus on intellectual capital. This development calls for new ways of knowledge management that in turn has consequences for scientific communication.
The scientific communication market is described in terms of four main forces and their interplay. These forces are the actors (the author/reader pair), accessibility, content, and applicability. Scientific communication is described in terms of its four functions: registration, awareness, certification and archive. |
| | | | European Research on Knowledge and Information Management: Current Status and Future Prospects
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George M. Giaglis
Department of Financial and Management Engineering, University of the Aegean, Greece | 2003
Submitted by terry
Knowledge and Information Management has existed as a separate field of scientific research and development for almost a decade. It is therefore surprising that only few studies to date have been concerned with the identification of the current status of the field in terms of research progress, as well as an analysis of its future perspectives and research roadmaps. This paper reports on the results of an empirical analysis undertaken on more than two hundred research projects in Knowledge and Information Management, currently funded by the Commission of the European Communities. A trend towards a gradual maturation of the presently prevailing research paradigm is identified, indicating a need for a ‘paradigm shift’ that will provide a new direction and vision for future research in the area. We propose that targeted research in knowledge technologies will contribute to the development of the ‘next generation’ knowledge management systems that will transform the existing ‘passive’ knowledge repositories into ‘active’ learning environments.
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| | | | On the design of support systems for knowledge sharing within a social learning context
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Niclas Eberhagen
School of management and economics, Växjö University, | 2003
Submitted by terry
The issue the paper address concerns the design of IS-based support systems for the sharing of knowledge within a social learning and sharing setting, such as communities of practices. In this article, the theories of social learning systems and social context are looked at in order to draw forth design implications for such an IS-based support system. This is done in order to address issues or problems of traditional support systems for sharing knowledge, such as 'digital libraries' or 'best practice' sharing systems, which are related to both the contribution and adoption of knowledge, as well as the creating and upholding of shared interpretations and meaning. |
| | | | Advanced in Technology-Based Education: Towards a Knowledge-Based Society
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A.Méndez-Vilas, J.A.Mesa González, and J.Mesa González
Junta De Extremadura, | 2003
Submitted by terry
This article refers to "silent" knowledge, which is not considered knowledge at all because it is not shared. It is the task of teachers to transfer knowledge to students. However the knowledge amassed covers also other fields of study than the subjects of the courses are. It contains also e.g.: how to teach, how to manage research projects and how to manage the university. But something that is very huge can be very difficult to cope with. Just to make the knowledge available (i.e. to use it more efficiently - to exploit what the university as a whole really knows) some kind of navigation is needed. That's where the knowledge mapping comes into the picture. |
| | | | Enhancing Knowledge Mapping Using Automatically Derived Concepts
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Anjo Anjewierden, WillemOlaf, and Marjan Grootveld
Human Computer Studies Lab. and Telematica Instituut, | 2005
Submitted by terry
Knowledge-mapping tools enable users to quickly identify relevant information and expertise. This paper discusses a number of natural-language phenomena that limit the performance of a straightforward approach. An empirical study on a real-life community provides a quantitative indication of the impact of this noise on the markup of concepts and retrieval of documents. Enhancing the usefulness of knowledge mapping tools through automatically derived concepts is then discussed. |
| | | | Knowledge Management and e-Human Resource Management
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Ernst Biesalski
Forschungszentrum Informatik (FZI) & Daimler Chrysler AG, Plant Worth | 2002
Submitted by terry
Although Knowledge Mangement (KM) is typically defined to be the holistic combination of measures for managing people, processes, and technology, the explicit integration of Human Resource Management into KM initiatives is seldom examined. This paper focuses on the concept of e-HRM as an integral KM part. Several use cases for technological e-HRM support are described and the integration of these cases into a holistic e-HRM approachare are sketched. |
| | | | Education, ICT, Knolwedge Management, and Knowledge Networking: ICTs and Strategies for Learning
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Sam Lnafranco
York University, Toronto, Canada | 2003
Submitted by terry
This articles focuses on how ICTs are embedded in society, what people mean by knowledge management and knowledge networking, what this has to do with learning and education, and what the digital divide is. The digital divide is briefly dealt with but the three other points are thouroughly analyzed. |
| | | | Knowing is a Human Act
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Richard McDermott
UPGRADE Vol. III, No. 1, | 2002
Submitted by terry
In the last decade many companies have begun using information technology to leverage the knowledge of their professional staff, hoping to get people in different divisions and locations to document and share ideas and insights. But most companies soon discover that leveraging knowledge involves community building as well as information technology. This is because people often need to share knowledge that requires a human relationship to think about, understand and share. Ironically, while information technology has inspired the “knowledge revolution,” it takes building human communities to realize it. |
| | | | The Paradox of “Knowledge Management”
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Jacky Swan and Harry Scarbough
UPGRADE Vol. III, No. 1 | 2002
Submitted by terry
Knowledge Management has emerged as a critical new approach to problems associated with new forms of organizing and the distribution of knowledge. This contribution summarizes an analysis of what is written in the name of on Knowledge Management. The paradox this reveals is that Knowledge Management itself suffers from the problems it is trying to address – i.e. problems to do with the distribution and lack of integration of knowledge across, in this case, disciplinary boundaries. |
| | | | State-of-Practice of Knowledge Management Systems: Results of an Empirical Study
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Ronald Maier
Council of European Professional Informatics Societies | 2002
Submitted by terry
With the advent of modern information and communication technologies the discussion about organizational learning and knowledge management has found its technological counterpart: knowledge management systems (KMS). KMS are seen as enabling technologies for an effective and efficient knowledge management. There have been a number of corresponding success stories published in the literature. However, up to date information about the state-of-practice of KMS and of challenges and barriers to their successful application is scarce. This paper presents some results of a comprehensive empirical study in the German speaking countries. |
| | | | Enabling Distributed Knowledge Management: Managerial and Technological Implications
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Matteo Bonifacio, Paolo Bouquet and Paolo Traverso
Council of European Professional Informatics Societies | 2002
Submitted by terry
This paper shows that the typical architecture of current KM systems reflects an objectivistic epistemology and a traditional managerial control paradigm. It argues that such an objectivistic epistemology is inconsistent with many theories on the nature of knowledge, in which subjectivity and sociality are taken as essential features of knowledge creation and sharing. It also shows that adopting such a new epistemological view has dramatic consequences at an architectural, managerial and technological level. |
| | | | Knowledge-Assisted Reverse Engineering of Virtual Work Processes
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Robert P. Biuk-Aghai, Simeon J. Simoff and Ingrid Slembek
Council of European Professional Informatics Societies | 2002
Submitted by terry
Designing virtual workspaces is largely an ad-hoc activity, and it is difficult and expensive to obtain knowledge about actual collaborative work processes to aid this design. However, workspace configurations naturally emerge during project work. This article presents a design approach for virtual workspaces, combining data mining techniques for refining lower-level models with a reverse engineering cycle to create upper-level models. |
| | | | Data Mining of Collaborative Virtual Workspaces: The “Space-Data-Memory” Framework
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Simeon J. Simoff and Robert P. Biuk-Aghai
Council of European Professional Informatics Societies | 2002
Submitted by terry
Collaborative virtual workspaces are increasingly becoming part of professional practice. In addition to providing collaboration support, they have the potential for collecting vast amounts of data about actions and content of collaborative project activities. The presented research aims to collect and utilise this data effectively, extract meaningful insights from it and reuse discovered knowledge in the development of new workspaces. |
| | | | Communication-oriented Computer Support for Knowledge Management
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Volkmar Pipek and Markus Won
Council of European Professional Informatics Societies | 2002
Submitted by terry
In this contribution the possiblity of approaches to exploring new directions in support for knowledge management with computers are discussed. Focus is on networked computers in their role as communication media, and three perspectives on communication support for knowledge management: communication on information artifacts, (persistent) communications as information artifacts, and communication on infrastructures for information artifacts. Some basic ideas as well as providing some examples of possible functionality from the literature are described. |
| | | | Some Critical Remarks in Favour of IT-Based Knowledge Management
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Reinhard Riedl
Council of European Professional Informatics Societies | 2002
Submitted by terry
The state of the art in contemporary knowledge management with respect to processes is discussed in this article, along with tools, people, and the role and potential impact of information technology. In particular, the importance of intellect and culture is hereby stressed. |
| | | | Knowledge Management in a Law Firm
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Cristina Rodríguez Morcón, José Pérez García, Juan Alberto Sigüenza Pizarro
Council of European Professional Informatics Society | 2002
Submitted by terry
A legal knowledge management tool was developed for the Spanish law firm of Uría and Menéndez. The final product is the result of the combined efforts of a series of internal groups involved in the development: end users (practising lawyers), knowledge management area (research lawyers), systems area (projects, networks and systems units) plus an external collaborating company (Jazztel), which developed the final IT product. This project is part of a strategic plan for technological innovation, one of the most important aspects of which is the development of the Uría and Menéndez portal. |
| | | | SINTAGMA: From Information to Knowledge
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Joaquín Bastos Amigo
Council of European Professional Informatics Societies | 2002
Submitted by terry
Sintagma is an integral information management platform. It is capable of completing 100% of the information cycle in a software solution, although it has interfaces to use or to be used from and by any external system. It has development environments, generic interactive controllers, generation of dynamic HTML pages, structure design, its own data-engine, etc. Sintagma is based on a different principle from most information management computer systems. It is based on nodes and relationships, following a model which could be considered neuronal or cognitive. |
| | | | IT Tools for Knowledge Management: A Study of the Current Situation
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Ruth Cobos, José A. Esquivel and Xavier Alamán
Council of European Professional Informatics Societies | 2002
Submitted by terry
In this document we describe a classification for systems of knowledge management based on two technical features we consider fundamental: the support the system gives to collaborative work and the focus it has on providing a structure for the knowledge it manages. We use this classification to make an analysis of what are, in our opinion, the most interesting knowledge management systems, both in terms of systems already commercially available and those under development in research projects. In this analysis we have included what we call Knowledge Management Integrated Systems, which fulfil the two characteristics on which our classification is based, with the aim of establishing a technical benchmark for these systems. |
| | | | Knowledge Management and Information Technology
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Fabián García Pastor
Council of European Professional Informatics Societies | 2002
Submitted by terry
The development of knowledge management has a voice of its own in Europe. Europe’s potential in this matter (cultural diversity, experience in the development of standards, mobile communications, etc.) has fostered the creation of a mass of young, enterprising companies with sound technological backgrounds which have become world leaders in knowledge management products. This article focuses on knowledge management applications in Europe, their manufacturers and some of the main projects and lines of research. Some possible scenarios for how society and technologies will evolve in the coming years and how this will impact on the future development or stagnation of knowledge management are also considered. |
| | | | Efficient Management of Multilingual Electronic Conferences - Knowledge Management in a Latin American Virtual Community
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Daniel Pimienta, Catherine Dhaussy
Council of European Professional Informatics Societies | 20002
Submitted by terry
Since the mid-1990’s, shifts of the Internet towards business and entertainment have called for innovative approaches in the management of virtual communities. Fashionable web conferences often fail in communication aspects; the information they provide, although nicely organized, cannot replace computer mediated communication. Chat tools, on the other hand, suffer from the opposite flaw: synchronous communication is generally poor at good information management. This paper claims for an alternative approach focusing more on methodology than software to generate communication and to disseminate information. The methodology aims at decreasing the level of the barriers (information overload, time, language…), hence increasing the incentive for proactivity. The experiment was conducted in the framework of a Latin American virtual community dealing with social impact of the Internet. The proposed methodology allows a better thematical focus, and it respects people’s schedules, languages, and cultures. This study presents the first results and opens perspectives for future applications. |
| | | | Integrating effective ‘KM’ strategy
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Tom Bartley
Practice Managerment and IT | 2002
Submitted by terry
This article explains how the management of information in documents and emails works. |
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